Frequently Asked Questions (FAQs)

Orders & Processing

1. How long does it take to process my order?
Processing times vary depending on the product and order volume. Most orders are completed within 3–7 business days.

2. Do you offer rush orders?
Rush orders may be available depending on availability. Please contact us before placing your order.

3. Can I place a custom order?
Yes! We specialize in personalized designs. Send us your idea and we’ll help bring it to life.

Custom Designs

4. Can I upload my own design?
Yes, you can submit your design file. We recommend high-resolution PNG or PDF files for best results.

5. Will the printed colors match exactly what I see on my screen?
Minor color variations may occur due to screen settings and printing processes.

DTF Transfers & Apparel

6. What fabrics are compatible with DTF transfers?
DTF transfers work on cotton, polyester, blends, and most fabric types.

7. How do I care for DTF printed garments?
Wash inside out in cold water, avoid bleach, tumble dry on low, and do not iron directly on the design.

8. What are the recommended pressing instructions for DTF transfers?
Press at 300–320°F for 10–15 seconds with medium pressure. Adjust as needed depending on fabric.

Party Kits & Event Items

9. Do you offer custom party kits?
Yes! We create personalized party decorations, cake toppers, invitations, and more.

10. How far in advance should I place my event order?
We recommend ordering at least 2–3 weeks before your event to ensure timely delivery.

Returns & Refunds

11. Do you accept returns?
Because our products are personalized, all sales are final. Returns are only accepted if the item arrives damaged.

12. What should I do if my order arrives damaged?
Please contact us within 48 hours of delivery and provide clear photos of the damaged item and packaging.