Returns & Refunds Policy

Effective Date: February 18, 2026

1. Overview

Thank you for shopping with us. Because our products are custom-made and personalized, we have specific return and refund guidelines to ensure clarity and fairness.

2. Custom & Personalized Items

All custom and personalized products are final sale.

This includes, but is not limited to:

DTF transfers (Ready to Press sheets)
Custom t-shirts and apparel
Sublimation products
Personalized party kits
Invitations and event materials
Custom gifts

Due to the made-to-order nature of these products, we do not accept returns, exchanges, or refunds unless the item arrives damaged or defective.

3. Damaged or Defective Items

If your order arrives damaged or defective:

You must contact us within 48 hours of delivery.
Provide clear photos of the damaged item and packaging.
After review, we may offer a replacement or store credit at our discretion.

Failure to report damage within 48 hours may result in denial of the claim.

4. Incorrect Information Provided by Customer

We are not responsible for:

Spelling errors
Incorrect names or dates
Wrong sizes selected
Incorrect shipping address provided

Please review your order carefully before completing checkout.

5. Color Variations

Minor color differences may occur due to screen settings, lighting, fabric type, or printing processes. These variations are not considered defects and do not qualify for refunds.